The service call charge covers the engineer's travel and the first hour spent diagnosing and working on your machine.
Our engineers will identify the root cause of the fault and advise on the best course of action — whether that's a fix on the day or a parts order.
All repairs use manufacturer-approved components. Parts and additional labour beyond the first hour are quoted separately before any work proceeds.
Our engineers don't just fix the problem — they explain what caused it and advise on how to prevent it happening again.
Note: Service call charges are for the engineer's visit only. Parts and additional labour are quoted separately. All prices exclude VAT. Prices shown are based on your postcode area at the time of booking — please confirm with us when you call.
A chargeable service call is when you request an engineer visit on a one-off, pay-as-you-go basis — rather than under a maintenance contract. The charge covers travel to your site and the engineer's first hour of diagnosis and repair.
No — the service call price covers the engineer visit and first hour of labour only. If parts are required, we will provide a separate quote before any additional work is carried out. You are never charged without prior agreement.
No, all prices shown on this page are exclusive of VAT. VAT at the current rate will be added to your invoice.
For many areas we offer same-day or next-day service. The exact ETA depends on engineer availability and your location. Call us on 0161 822 0850 and we'll give you a realistic arrival time.
Some areas may have variable pricing depending on engineer schedules and current workloads, or may be served by an engineer on a case-by-case basis. Calling us directly means we can give you an accurate quote and book a convenient time.
Absolutely — and for businesses that rely heavily on their printers and copiers, a maintenance contract usually works out cheaper in the long run. It also means you get priority response times and scheduled preventative servicing. Get in touch to discuss your options.
We have engineers covering a large part of North West and North England, including Greater Manchester, Merseyside, West Yorkshire, South Yorkshire, Lancashire, Cheshire, Staffordshire, and more. Use the checker above to see if your area is covered. We're always expanding — if we don't cover you yet, check back soon.
Call us on 0161 822 0850 or use our contact form and we'll arrange everything quickly and transparently.